Question 1

What can I expect from Titanic. The Human Story?

Accepted Answer

Explore the real story of the RMS Titanic through recreations and personal objects that will allow you to connect with the passengers and the crew in a narrative, emotional visit.

Question 2

Where is the experience located?

Accepted Answer

The venue is located at Level Q, Uptown, 91 Queen St, Brisbane City QLD 4000. The entrance can be found on Queen St mall opposite Westpac or inside Uptown next to Just Jeans.

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience is held indoors in an air-conditioned venue.

Question 4

How long does the experience last?

Accepted Answer

The visit has an estimated duration of 80-90 minutes. Please note the last session of the day, the doors will close 15 minutes after the start time and the venue closes 90 minutes after the last session’s start time.

Question 5

Will food and beverage be available on site for purchase?

Accepted Answer

Unfortunately, there won't be food or beverage for purchase at this event. However, Uptown, where the event is located, has many food retailers onsite.

Question 6

Is there parking available?

Accepted Answer

There is paid parking available within Uptown. Access is via 66 Elizabeth Street, Brisbane and pre-bookings can be made via the Uptown website.

Question 7

Will there be additional sessions?

Accepted Answer

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Question 8

Will there be an audio guide?

Accepted Answer

Yes, the audio guide is available in English and is included in your ticket price. Visitors can download the guide to their smartphone. It is recommended to bring your own smartphone and headphones to enjoy this feature

Question 9

Will there be guided tours?

Accepted Answer

No. The experience includes an audio guide which explains the exhibition room by room.

Question 10

I have a hearing impairment: how can I still enjoy the guide?

Accepted Answer

In this case you can request a transcript of the audio guide (available in English), which will allow you to experience Titanic. The Human Story to the fullest just like any other visitor. In this case, please ask the box office staff upon arrival.

Question 11

Is there Virtual Reality?

Accepted Answer

This experience does not have virtual reality.

Question 12

Is there a dress code?

Accepted Answer

There's no defined dress code for this experience; a casual look will be fine.

Question 13

Will there be merchandise for sale?

Accepted Answer

Yes, there is a Titanic. The Human Story merchandise store within the experience.

Question 14

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive at the time stated on your ticket. If you happen to arrive late, your entry will be dependent on if there is space available. This may result in an undefined waiting period or no entry to the experience.

Question 15

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.

Question 16

Is the venue accessible?

Accepted Answer

Yes, Uptown is an accessible venue.

Question 17

What are the prohibited items at the experience? Can I smoke or vape?

Accepted Answer

Weapons, smoking, vaping, drugs, and food & beverage are strictly prohibited.

Question 18

Do you offer carer tickets?

Accepted Answer

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.

Question 19

Is the experience accessible for deaf/visually impaired people?

Accepted Answer

Deaf people will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.

Question 20

Will there be strobe lights?

Accepted Answer

No, there will be no strobe lights.

Question 21

Will restrooms be available on site?

Accepted Answer

Uptown has restrooms conveniently located on Levels A, E, 1, 2 and 3. Restrooms providing access for the mobility impaired can be found on Levels E, 1, 2 & 3 and a parent’s room can be found on Level 2. Please ask our staff for further directions if required.

Question 22

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos. When taking photos, please make sure not to disturb other customers. Professional equipment, selfie sticks and tripods are not permitted.

Question 23

Is there a Lost & Found?

Accepted Answer

We would recommend asking the staff at the venue if they have found your belongings. Uptown also has a Lost & Found Service available at the Customer Service Desk on Level Q during centre trading hours. The customer service desk can be contacted at uptown.customerservice@vicinity.com.au.

Question 24

Is coat check available?

Accepted Answer

Unfortunately, this venue has no coat check. Uptown does have storage lockers available for hire on Level A and Level Q.

Question 25

Is there an age requirement?

Accepted Answer

All ages are welcome to this experience and the space is accessible for prams/strollers. Children under the age of 16 must be accompanied by an adult. Children up to the age of 3 do not require a ticket.

Question 26

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

Official tickets for Titanic. The Exhibition can only be purchased on Fever

Question 27

Can I purchase tickets at the door?

Accepted Answer

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website..

Question 28

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.

Question 29

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 30

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 31

Can I change the date of my ticket? Are refunds allowed?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed, except as required under Australian Consumer Law. For more information, you can consult our T&C.

Question 32

Can I make a group booking?

Accepted Answer

If you would like to book for a large group, please reach groups@feverup.com with your preferred attendance date and the size of your group.

Question 33

Do you offer press passes?

Accepted Answer

If you would like a press pass, please email press@feverup.com

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